Buckett says you should be concerned after two or three consecutive sessions where your stylist either won't attempt what you ask them… ...or you find yourself leaving the salon looking and feeling no different than when you walked in. “It's important for you and your stylist to evolve together,” says Buckett.
What should you do? A: Clients switch stylists for hundreds of reasons. It doesn't mean the stylist did anything wrong, but that the new stylist was a better fit for the client's needs and desires. Stick with the stylist who best fits your needs and style preferences at that time.
Fair warning: Nobody likes hearing, “I've found someone else.” Instead, say something along the lines of, “I've found a salon closer to work,” “I'm on a budget and had to go to someone less expensive,” or “I scored an amazing deal on Groupon.” Honestly, the actual excuse doesn't matter unless you see your stylist ...
Send an email 3-5 days after you mail the letters: Give the clients time to receive the letters by mail and then send an email. Notify them to keep an eye out for the physical letter in the mail. Thank them for their continued patronage.
Come In With Relatively Clean Hair
While it's okay for your hair to be somewhat dirty before an appointment (it's okay if you've gone a couple of days without a wash!), if you think your hair is overly dirty, your stylist probably will too.
You can still call the salon to speak with your stylist and explain what you're seeing and what you don't like about it,” says Kandasamy. “Your stylist wants nothing more than to fix things for you and do whatever they can to make things right,” adds Du. “Explain what you were expecting and be very specific.
Approach your stylist calmly.
A polite phone call or walk into the salon to explain what's wrong will get you much further than freaking out. Be prepared to explain the exact issue and what you expected to be different. If you have an original photo that you shared, bring that in.
Most of these experts suggest leaving 15% to 20%, depending on the service and your satisfaction. Going with 20% is nice for the stylist and you because that math is pretty simple. To find 20%, start by finding 10%, then double that amount.
Call Back Within Two Weeks. If you went home and the look still isn't working for you, take Morris' tip and call back your hairdresser. "Most every salon has a two week grace period where they will tend to your hair needs without additional costs. I always recommend giving your stylist another chance," Morris shares.
Make sure you have a proper consultation with your hairdresser and ask them questions. Be confident they can achieve the look you want, or agree on a compromise that is better suited to your hair type. Don't be afraid to speak up and tell your hairdresser if you're not happy.
Many assume since you'll be getting the lather, rinse, and repeat prior to getting your hair done, that it's fine to roll in with dirty strands, but this actually makes the consultation process harder, says hairstylist Mirna Jose.
Hair that is not freshly clean (dirty) is easiest to style because the build-up of your natural oils and leftover hair products acts as almost a grip on the hair, which makes the desired style hold better.
Most salons will keep an electronic record using their POS (point of sale) system, although some may choose to keep a paper file on each client. An electronic record system can save valuable salon space and is usually tied into each client's booking profile, making it easy to access at the click of a button.
Stay calm, rational and polite. Give reasons for terminating the relationship, but keep emotion and name-calling out of the conversation. Follow-up with a phone call. You can start the process with an email, but you should follow-up with a phone call to talk your client through the process and answer any questions.
REASON TO GO #1: The number one reason clients leave their hairdresser is because they feel the hairdresser cannot offer them CHANGE. This topic is something I've thought about many, many times over the years.
Virgin hair is a hair colorist's dream because it's also much easier to color hair that doesn't already have dye on it.