Just keep it simple and polite, stating that despite no hard feelings or ill will, you think it will be best to see another stylist moving forward. Wish them well, and thank them for their services to date.
Be Honest but Polite: At your last appointment, you can express appreciation for their work and explain that you'd like to try a different stylist for a change. You might say something like, ``I really appreciate all the work you've done, but I'd like to explore a different style with another stylist.''
It's perfectly acceptable to get a different stylist in the same salon. As a stylist, you're taught that clients come and go. It's nothing personal. Just give her and wave and nod if you feel like it!
If you're unhappy, then absolutely get in touch. “If you don't want to raise it with the same hairdresser, speak to the manager of the salon and explain that you're not massively comfortable going back to that person.
If you can't tell the stylist exactly what you want your hair to look like, you can just tell them what you're like. Let them know about your hair's quirks and “personality.” Tell them about your lifestyle and what kind of routine your hair has to be able to go through without looking like a mess.
You don't even need an explanation, but if you want to be courteous, simply email (no text, please) that you were dissatisfied and plan to go elsewhere. The customer is always right.
If you LOVE the new stylist, I'd gently let your original one know. Something like “Thank you so much for all the amazing hair you've given me over the past couple of years. You truly are awesome. But I think I found someone who understands my fringe a bit better” is a nice way to go.
“The client should either call or email straightaway, or between 24 to 48 hours after the service. Not one week or two weeks after the service. Just be honest with what the issue is—be specific, and detail why, for you, it doesn't work.
A reputable salon, barbershop or independent contractor will be keen to put things right. They may: Redo all or part of the service. Offer a full or partial refund.
Sometimes the best thing you can do for yourself and your hair is to change your hairstylist. I only say this of course if you are unhappy with the results you've been getting or feel that you have got in a rut.
If a hairdresser consistently ignores your instructions or imposes their own ideas without your consent, it's a sign that they're not focused on meeting your needs. A good hairdresser should be able to communicate with you effectively and make you feel comfortable throughout the whole appointment experience.
As hairstylists know that they can't please all their clients. On the other hand, hairstylists understand that no client is devoted to them as well. It is the nature of the clients to move around. Hence, you don't need to worry about anything before you switch your hairstylist.
While some people might feel uncomfortable or awkward asserting exactly what they want done to their hair, it's not considered “trying to take your stylist's job.” In fact, a stylist can do a better job when you're able to communicate what cut or color you want, especially if you provide photo inspiration.
Just say you fancied a change. Hopefully she'll get the message when you say you're not making any more bookings for a while. I've asked hairdressers about this awkward situation, they all say they are really not bothered, don't take it personally and realise that customers will come and go.
If you've paid a person or business to do a service - for example, give you a haircut, make a wedding cake or provide transport - and it hasn't been done with care and skill, you can: ask them to do it again, if it's possible. ask for a discount.
It's a common stereotype that hairdressers love a good chat, and there's some truth behind it. For one, hairdressing is a highly social job that involves close personal interaction. Hairdressers, like the friendly team at Salon No. 100, are often experts in making clients feel comfortable from the moment they sit down.
If you're thinking of switching hair stylists in the same salon, don't be scared to let your current or old stylist know. Most stylists understand that clients' grooming needs evolve, and they will appreciate the transparency. Schedule a brief moment before or after your final appointment, and say what you're thinking.
When discussing with your stylist what you don't love, be specific about it. Instead of saying “I don't like it”, try “I feel like the fringe is too wispy” or “The colour is a bit warmer than I expected”. Clear, constructive feedback helps your stylist understand your goals and how to better achieve them.
Go to your regular stylist. If it's brought up, just say something about scheduling, you needed a day/time that your regular isn't available or you can say you heard about the other stylist and wanted to try a different cut/color/etc that this person had good reviews on.
Being in business over 23 years, I only fired three or four clients as a salon owner. It's best to do it in person, but if that's not possible, have a cool, honest, respectful conversation over the phone. Say something like: I would like to thank you for being a loyal client, and I'm so sorry we cannot please you.
Communication is Key
Breaking up with a hairstylist is no different than breaking up with any friend or partner. In any relationship, communication is critical. Before making the final decision to break up, try to communicate about what exactly you are looking for, and how they are missing the mark.
Send a Post Card with a Photo of Your New Location
Make the postcard personal. Whether that means hand writing each card or telling the reason why you decided to make the switch, your clients will appreciate your honesty and effort.